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Here at Little Prayer Tea Company, we want to share our love of tea with you, but if for some reason, you are not completely satisfied with your purchase, we will do what we can to make it right.
For all purchases that have been unopened and in the original packaging, we would be happy to offer a full refund within 30 days, excluding original and return shipping.
If you have opened your product and tasted or tested it, but are still unsatisfied, we would be happy to offer store credit for the purchased item after the item is returned and inspected for quality. The exception to this refund is if you tried the tea, and just decided you did not like it, we, unfortunately, cannot offer a refund and encourage all our customers to purchase a sample of the tea first.
Damaged On Arrival: If any part of your order was damaged upon arrival, we would like to know. Once your order is on the move, we know that a variety of things can happen which might cause your order to get damaged. Please email us at firstname.lastname@example.org with the subject “damaged on arrival” and provide a picture of the damaged goods. Someone from our customer care team will get back to as soon as possible to help solve the problem.
Somethings Missing: Are you missing something that you ordered? Did your shipment say “delivered” but nothing was there? Please feel free to contact us at email@example.com with the subject line “Somethings Missing” and we will help figure out what might have gone wrong and what we can do to fix the problem.
Samples – We do not accept refunds on sample teas or sample packs. Samples are meant to allow the customer to try out new tea varieties at a low price.
Fundraising teas – We do not accept refunds on our fundraising teas.
We hope that you enjoy all of our teas and products, and if you have any other questions about returns, please feel free to contact us at firstname.lastname@example.org.